7BitCasino » FAQ

FAQ

Account

How do I create a 7Bit account?

To create an official gaming profile, you must go through the Sign-Up process and send us some documents for account verification.

What should I do if I forgot my password?

You can easily change your password by clicking the Forgot Password link while logging into your profile. Follow the instructions to reset your password and continue playing.

Can I register multiple accounts?

No. You can create one account per household.

How do I switch my default currencies?

Log in to your 7 Bit Casino Australia profile, click the tab displaying your balance, and click the Add new currency button. Choose from the available options to use it for payments by default.

Deposits

What currencies does 7Bit accept?

Our official site accepts popular cryptocurrencies and fiat currencies, including AUD, CAD, NZD, EUR, BTC, ETH, and others.

How to make a deposit?

Log in to our system and click the Deposit button to go to the Cashier section. Choose a suitable payment option and determine the top-up amount. Remember to use your bonus code if you have one and complete the payment.

Will I be charged any fees for making deposits or withdrawals?

It depends on which payment method you prefer. Most of our options do not charge transaction fees. However, some services, including Visa and Neteller, charge a 2.5% deposit fee.

My deposit was successful, but the funds were not transferred to my account. What should I do?

If your funds have already been deducted from your wallet or card but have yet to reach your gaming balance, contact customer support through the Contacts page. Our team resolves such situations quickly so you can receive your deposit promptly. Sometimes, we request a payment statement to confirm the deposit.

Withdrawals

I have made a withdrawal request. When will I receive my money?

Each payment method offers specific terms. Our Australian players usually receive their winnings within 1-3 business days, while crypto gamblers can expect instant withdrawals.

Which withdrawal methods can I use?

Several popular payment methods in Australia are available, including Neosurf, Skrill, Neteller, Interac, MuchBetter, and others.

Verification

Will I need to verify my profile to deposit or withdraw?

Yes. Account verification is mandatory for all players who want to make payments on our official platform.

Can you reject my documents?

Yes. We won’t confirm the verification procedure if the provided documents don’t meet the requirements of our Curacao licensor.

How long does it take before my data is approved?

Our support team strives to verify all documents within 24 hours. However, if you haven’t received confirmation within this time frame, contact our representatives via online chat or email.

How can I confirm my email address?

When you open an account and 7BitCasino login, we will email you to confirm your valid address. Open the message and click the relevant button to complete the confirmation.

Bonuses

What bonuses does 7Bit have?

Our official bonuses for Aussies include a welcome package covering the first four deposits, cashback rewards, reload bonuses on Mondays and Wednesdays, Telegram free spins, and other gifts.

How can I get the welcome package?

To receive all four bonuses up to 10,800 AUD and 250 spins, you need to go to the Promotions tab and check the qualification rules for each.

Do you offer cashback?

Yes. All registered players receive 5-20% cashback depending on their loyalty program status.

Which pokies can I play with free spins?

Each of our official free spins bonuses is designated for selected pokies, and they vary for different promotions.

The Casino

Can I play 7Bit games without spending any money?

Yes. You can try most 7Bit pokies and other games through demo mode, an excellent risk-free gaming option.

What happens if my game freezes in the middle of a round?

Such server errors are extremely rare, but your wagered funds usually remain in your balance when they occur. In other cases, the round finishes, and you receive any winnings generated during the bug.

Responsible Gaming

Can I close my account for a specified amount of time?

Yes. We offer a full range of self-exclusion features to help you control your gambling decisions better.

Can I limit my bets or deposits?

Yes. You can limit your deposit payments and bets through the account settings in the Responsible Gambling tab.

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